About Course : Diploma in Desk Expert
The Course Diploma in Desk Expert is designed , on considering the fact that there is huge
requirement of skilled manpower , which should be capable to work in E Environment .
The Objective of this course is to prepare a ready to move manpower , by inculcating Office
Automation skills , Business Analytics Skills among the students . This Course makes them aware
with the use of several Digital Platforms to fullfill the commercial needs of the organisations
and also make them aware of Office culture , business communication and behavioural protocols .
Course Structure
| Course |
Duration |
Methodology |
Assessment |
Certification |
| Diploma in Desk Expert |
6 Months |
Face to Face Classes |
On the Basis of Class test |
Certification by UPTEC |
Course Content :
| Module |
Content |
| Module -1
IT Application & Office Skill Enhancement
|
Fundamental
Windows , MS-Word , MS-Power Point
Internet / Browsing the sites / searching the contents on web
System , Laptop , Printer , Network Trouble shooting
|
| Module - 2
MIS & Business Analytics
|
Advance Excel :
- Chart
- Graph
- Data Tables
- Securities
- Data Tables
- Validations
- Scenario
- What If Analysis
- Vlookup , H Lookup
- Macro
- Pivot Tables
- Pivot Graph
- Statistical Functions
- Financial Function
- Match and Index
- Slicer
- Group and Ungroup
- Dashboard Creation and Up-dation etc.
- MIS Design
|
| Module - 3
Productivity Enhancement thru Digital Platforms
|
- ICT Application-2 : Video Call ,Con-calls ,Webinars handling Configuration, Scheduling and Management
-
- Digital Marketing - Strategic Planning / Tools / Social Media Campaigns
- Email Management, Writing effective Email
- E-Communication Protocols - do's and dont's
- Online Financial Transactions : do's and dont's
- Smart Phone & Important Apps hands-on.
|
| Module - 4
Understanding Work Place , Culture - Behavioral Approach
|
- Guest Handling
- Improving Communication skills / Mock Interview Sessions.
- Phone Calls Management
- Mock Interview Sessions.
- Personality Development Sessions.
|
Job Opportunities
- Office Admin
- IT Support Officer
- Relationship Officer
- Digital Marketing Executive
- IT-Admin
- Business Executive
- CRM Officer
- Officer – Systems
- In-chare Office
- MIS In-charge
- Social Media In-charge
- Data – In-charge s
Placement Support
Personality Development
UPTEC has consistently striven to develop complete professionals having a sincere and hardworking attitude with a high level of contemporary knowledge. To help inculcate these characteristics, co-curricular activities are given due importance.
Periodically academicians/ industry experts are invited to deliver special lectures to the students on the topics of professional interest. This gives new insights as well as inspires and motivates the students.
An IT festival is organised with active help of students on regular basis that focuses on innovative applications of Information Technology.
Along with these, UPTEC also regularly organizes quiz competitions, debates and project competitions etc. at the batch/program level.
Placement Assistance
Towards the completion of the chosen program of study, each candidate receives comprehensive training on Personality Development and Communication Skills. This includes :
- Effective resume preparation
- Mock interviews
- Group discussion sessions
- Personality development workshops
To assist in placement, resumes of suitable students are forwarded to various companies as per their specifications. These companies then invite shortlisted candidates for interviews and recruitment.
Vacancy Notification
UPTEC keeps track of all relevant recruitment advertisements and this information is regularly conveyed to the students to help them secure better jobs after the completion of their courses.
Students Extracurricular Involvement